Shipping policy
1. Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays).
Orders placed after 2pm will be processed the next business day.
You will receive a confirmation email once your order has been dispatched.
2. Delivery Areas
We currently ship to:
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United Kingdom
If we do not ship to your location, this will be made clear at checkout.
3. Delivery Times
Estimated delivery times are as follows:
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Standard UK Delivery: [ 2–5 business days]
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Express UK Delivery: [ 1–2 business days]
Delivery times are estimates and are not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout and are based on:
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Delivery method
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Order size/weight
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Destination
Any applicable shipping charges will be shown before payment is completed.
5. Delays
We are not responsible for delays caused by:
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Courier issues
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Weather conditions
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Customs processing
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Events beyond our reasonable control
If your order is significantly delayed, please contact us and we will assist where possible.
6. Incorrect Address
Please ensure your delivery address is correct at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping charges may apply.
7. Lost or Missing Parcels
If your parcel is marked as delivered but has not been received, please contact us within 5 days so we can investigate with the courier.
Claims made after this period may not be accepted.
8. Damaged Parcels
If your order arrives damaged:
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Please take photos of the packaging and items
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Contact us within [48–72 hours] of delivery
This helps us resolve the issue quickly.
9. International Orders (if applicable)
For international deliveries:
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Customs duties, taxes, and import fees may apply
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These charges are the responsibility of the customer
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We are not responsible for delays caused by customs clearance